Last Updated: May 21, 2026
At Smebizz, we strive to deliver professional, transparent, and high-quality career
counselling and admission advisory services. This Refund Policy outlines the terms and conditions
under which refunds are processed for payments made directly to Smebizz, based in New
Delhi.
1. Scope of the Policy
This policy applies strictly to counselling, document verification, application coordination, and
consultancy fees charged directly by Smebizz. It does not govern tuition
fees, exam fees, registration fees, or admission charges paid directly to partner universities or
colleges. Refund processes for university fees are governed entirely by the rules and timelines of
the respective academic institution.
2. Initial Counseling & Evaluation Fees
To evaluate a candidate's profile, verify transcripts, align appropriate courses, and provide career
assessment guidance, our team puts in extensive expert labor. Consequently:
- Initial profile evaluation and counselling onboarding fees are non-refundable once the
assessment report has been generated or direct documentation liaison has commenced.
3. Refund Eligibility Criteria
Refunds of consultancy/service fees are subject to the following criteria:
- Consultancy Failure: If Smebizz fails to submit the applicant's file
to the agreed-upon universities or fails to provide the application tracking ID within the
specified academic cycle, a 100% refund of Smebizz's service fee will be issued.
- Candidate Cancellation: If a candidate wishes to cancel the service after
payment but before the application dossiers are processed, drafted, or sent to
the partner university, a partial refund of up to 50% of the service fee may be processed,
subject to deduction of administrative and administrative-labor costs.
- No refunds will be offered once an application is successfully submitted to the university and
the candidate is issued an admission confirmation letter, offer letter, or provisional admission
seat.
4. Non-Refundable Fee Components
The following costs are strictly non-refundable under all circumstances:
- Official university application form and prospectus fees.
- Courier charges, postage costs, legal translation fees, or affidavit drafting charges incurred
on behalf of the candidate.
- Payments made for preparatory classes, course modules, or supplementary coaching materials.
5. Disqualification & Fraudulent Documents
Smebizz operates under strict compliance with UGC and university regulations. If a
candidate is rejected, suspended, or has their admission cancelled by a university because of:
- Submission of fake, forged, or altered academic marks sheets, certificates, or degree records.
- Concealment of vital academic details (such as gaps, prior debarments, or failures in core
qualifying exams).
In all such cases, any fees paid to Smebizz will be forfeited immediately, and no refund
claims will be entertained.
6. Refund Request Procedure
To request a refund under eligible circumstances, candidates must follow this formal process:
- Submit a written refund application from the registered email address to Info@smebizz.education.
- Include the applicant's full name, registration ID, course name, transaction receipt, and the
detailed reason for requesting a refund.
- Submit the bank account details (matching the name of the candidate or parent/guardian) to which
the refund should be credited. We do not process cash refunds.
7. Timeline & Method of Refund
Once a refund request is received and verified by our billing department:
- We will inspect the case and communicate our decision (approval/rejection) via email within 7
working days.
- If approved, the refund will be processed and credited to the registered bank account via
NEFT/RTGS/IMPS within 15 to 30 working days from the date of approval.
8. Contact Us
If you need to discuss a payment or clarify any clause of this Refund Policy, please contact our
administrative desk: